Disgusted with their lies. Deserving of ZERO stars but can't leave a review without giving them at least one star.
I have had my car in twice. I called in February about a Kia recall. I brought the paperwork in in March while I had my 7,500 mile service, still no parts for the recall. According to the owner's manual, the Kia 2017 Sorrento is scheduled every 7,500 miles. The service rep argued with me until I pulled out the manual. He said maintenance still needed to be done every 5,000 miles. Finally had the recall performed this week and a detail. Had to return because armor all was sprayed all over my car. The service rep apologized and said the fan was on while the shine bright for the tires was being sprayed. I did get money off from my next service. I appreciate that, but I am not impressed with the dealership.
Was going to purchase two cars but instead will never return and will tell my experience to anyone willing to hear the truth about become a victim to their lies and deceit.
My husband and I have been looking at the Kia Niro due to the fantastic gas mileage and it is super cute. We live closer to Gainesville but felt that Roundtree Moore had better deals. We came in Sunday and Kez Ford was our salesman. He is very down to earth and a super nice guy! He and the Manager there helped make it the smoothest and easiest car buying experience I have ever had in my life. I am serious about that. We have pretty bad credit and we were kind of embarrassed about it but they In no way made us feel less than. They gave us more for our trade in than we though we would and gave us a great deal on the Niro. I absolutely love the car and it is more amazing than I thought it would be, it is so much fun to drive!!!! The car is so well made and when we are ready for another car, we will be coming back guaranteed! Thank you so much for helping make it such a great experience!!
My experience this time around was much better. Although dealing with Roundtree Moore over the telephone has not changed it still sucks. Everyone in service and parts and the mechanics are fantastic everyone else I'm not sure. Still can't find anyone in sales that seems trustworthy or I still am not sure about management. It seems they just want to deal with people who do not want to question what they say or maybe they really don't get properly motivated.
Kevin told me the car I wanted and drove 3 hours to purchase had sold and talked me into a more expensive sale just for me to discover the car I really wanted was on another one of their lots. When I discovered this I called Kevin he acted stupid to this discovery.
Save yourself the stress of the Rountree experience!
After browsing at multiple dealerships, I decided to look online at new inventory online. I found 3 cars within my price range with the features I wanted at Rountree Moore Kia. I went to the dealership to test drive the Kia Sorento. Ray Townsend was the most patient salesperson I have ever had the privilege to meet. He answered all my questions and explained all my options thoroughly. The dealership itself was clean and well organized. It was a great experience. They have definitely earned my business! Thanks, Ray!
They promised repairing an issue I discovered prior to purchase (a scratch) only to have a second 6 hour round trip for another lie. No repair of the scratch.
Go somewhere else, anywhere is better than Rountree.
Worse experience I've ever had while purchasing a vehicle.
Rountree Moore Kia is a US Car Dealer based in Lake City, Florida. Rountree Moore Kia is located at 2528 W US Hwy 90, Lake City, FL 32055, USA.
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