Absolutely worst service. My brother is a disabled vet and sells things to supplement his income. He walked in with an older phone and needed to upgrade it with everything the old phone had.
AWESOME, AWESOME, AWESOME ! Customer service from this location. Richard the representative was very helpful and full of life! The gentleman assisted me with all my issues and showed me this new service t mobile is using called Sync Up Drive.
I followed up with Byron the store supervisor and he said Daniel did everything right and didn't want to hear any more. When I asked for the store's owner and phone number, Byron got defensive and nervous and stated the owner never gets involved with customer issues and doesn't want to hear about them. I found this very hard to believe.
We have a situation here that is very simple. Daniel the sales man promised the new phone would operate like the existing one but didn't follow through. The store supervisor Byron didn't want to hear about his salesperson or even offer to fix the issue. In the meantime we have a disabled vet not able to work.
Daniel was amazing great selection of products and rep was very knowledgeable and help make my shopping experience very pleasant
Very helpful as I plan my deployment to Afghanistan.
I don't know which is worse, the dysfunctional behavior or the service.
Richard and Daniel did an excellent job ! Very knowledgeable on T-Mobile products . They did an amazing job processing my new order.
As far as the manager named Daniel, very charismatic and knowledgeable store manager. He was attentive thru out the transaction, and helpful overall. I would definitely would recommend this location to anyone who seeks t mobile or interested in changing to this amazing compNy !!!
Daniel promised him that his apps, face-book and everything would work exactly like the old phone. But it didn't. Greg went back to get it resolved as he has been unable to work due to the new phone not working properly. Daniel blamed all of this on the customer and said there was nothing he could do.
Thank you guys once again for everything! See you guys soon
T Mobile is a US Electronics Store based in Lake City, Florida. T Mobile is located at 313 NW Commons Loop Suite 119C, Lake City, FL 32055, USA.
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